Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. You'll receive a confirmation email with tracking information once your order ships.
Shipping Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States | 7-15 business days | $4.99 (Free on orders $35+) |
| Canada | 7-15 business days | $6.99 (Free on orders $35+) |
Free Shipping
All orders over $35 USD qualify for free standard shipping to the US and Canada.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow 2-3 days after shipping for tracking to update.
Delays
Delivery times may be affected by customs processing, holidays, or carrier delays outside our control. International shipments may be subject to import duties — these are the responsibility of the customer.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, contact us at support@pawcalm.com within 7 days and we'll investigate.